Cultural Competence

Dr. Robin is in the process of developing and online version of her cultural competence program.

Cultural Competence is a process. It starts with Motivation for intercultural interaction, followed by Knowledge about other cultures, then effective Strategies for intercultural engagement and Behavioral Adaptation during intercultural interactions.

Dr. Robin’s view of culture, and the need for cultural competence, is broad. Culture includes aspects of individual identity, visible and invisible social identity tied to relevant demographics, organizational roles, and cultural values – gender, race-ethnicity, generation, LGBT orientation, religion, organizational focus, etc.  Each workshop is tailored to the cultural categories most relevant to your organization and industry.

Cultural competence does not require you to know all the detailed content about every aspect of identity and culture. Cultural Competence is your attitude – thoughts, feelings & behaviors – towards cultural similarities and differences. To be culturally competent you need only be interested in people from other cultures, be sensitive enough to notice cultural differences, and be willing to modify your thoughts and behaviors as an indication of respect for people from other cultures.

A cultural competence workshop designed and delivered by Dr. Robin usually has participants assess their cultural competence using a well established research-based tool.  The workshop can also include social identity strategies, cultural communication/conflict styles, Ouch! Silence-Stereotypes videos, Gamma Multicultural Team interaction video case, Gender-Culture communications & interactions, Bafa Bafa simulations, and/or Organization mission assessment.  Dr. Robin frequently combines this session with the Birkman Method as a way to make sure every participant feels included and aware of their thoughts and behaviors – while simultaneously learning there is a wide range of thoughts and behaviors.  The Birkman Method makes it evident when, where, and how participants may have strong preferences.  Dr. Robin then links these personal insights to cultural awareness.

Dr. Johnson takes participants through the cultural competence process so that by the end of the workshop participants will have

  • increased their cultural awareness of self and others;
  • improved their ability to bridge culture-based communication gaps; and
  • been encouraged to bridge commonalities while being inclusive with differences.

Download Dr. Robin’s Cultural Competence workshop brochure.