Multicultural Teams

Multicultural Teams outperform other teams when you need creativity, commitment and buy in – but only if they are designed and managed well.  Leading a multicultural team to high performance requires you to create and sustain an environment that leverages perspective diversity. Using cutting edge research, this workshop helps you design your multicultural team for success, move your team from conflict to collaboration, learn-practice feedback, exercise influence, and motivate-engage team talent. Participants learn and use six soft skills to learn from and leverage perspective diversity to be effective.  In the full two-day teams workshop Dr. Robin addresses:
• How to design your team for effectiveness and measuring its success
• A simulation (WAMAUC)/(FITB/Survival/Bafa)
• Skills for leveraging perspective diversity
• Behaviors that move a team from conflict to collaboration
• The Gamma Project Team Video Case for giving culturally competent feedback
• Cascades Survival Simulation to apply and review learning

Download Dr. Robin’s Multicultural Teams brochure.

Dr. Robin also has a handbook available through
Multicultural Teams: Creating and sustaining an environment for learning from perspective diversity that maximizes team effectiveness.

Multicultural Teams outperform other teams when you need creativity, commitment and buy in – but only if they are designed and managed well. This book will explain how to design and manage your multicultural team well, and how to create and sustain a learn-from-differences environment.
Dr. Robin gives practical suggestions from research on how to design your team and then explains how you can leverage diverse perspectives within the team to maximize creative problem solving.
Design for Success in 5 Steps
1.  Focus = Clear, Motivating Mission
2.  Processes = Design and Develop
3.  Metrics = Output, Learning, Satisfaction
4.  Questions = Team Type
5.  Interlocking Skills = Leverage Diverse Perspectives

A clear, motivating focus that requires team members to engage in a conversation about why the mission is important strategically to the organization and personally to them;  An understanding of how important designing the team well is, while knowing how to make the right intervention into the group process at the right time makes team dynamics run smoother; Metrics that measure output, learning and satisfaction are important for work teams that must work together over time;  certain questions about authority, competencies, and trust help you determine the right degree of empowerment and the right type of team given your task and members;  And the use of certain interlocking skills maximize learning within the team.

The handbook also addresses five skills that help the team leader be effective.
– Articulating the Mission and facilitating the ‘why’ discussion
– Inclusive behaviors such as using names with ideas
– Understanding and using the most effective minority influence strategies,
– Holding team members accountable by using reinforcing feedback with high expectations
– Understanding and using active and passive collaborative behaviors / avoiding active and passive conflict escalating behaviors

Dr. Robin also addresses the topics covered in the Multicultural Teams handbook through in an audio format.  Contact her for access to the Mp3s.