AUDIO | Mp3
Dr. Robin learned through research that empowerment, as defined in practice, includes three relational concepts — Authority | Competence | Trust.
- Authority is the right to make decisions appropriate for your work role.
- Competence is the skills you need to carry out your job tasks, as well as the ability to learn to do your work better.
- Trust includes fairness in a respectful relationship between you, your managers, your co-workers and your company.