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Gender Culture Strategies Example

Click HERE to download the Cultural Competence Questionnaire.

Click HERE to download Cultural Competence Questionnaire Interpretation.

Click HERE to take the free online Cultural Competence Questionnaire Survey.

Purchase Dance of Leadership on Amazon HERE.

The Dance of Leadership book defines leadership, provides an overview of leadership research themes (trait theory, development theory, situational leadership theory, transactional-transformational leadership), differentiates between leading and managing, shares the style assessment and profile, addresses FAQs about leadership styles, and explores each of the five styles in detail.

Dance of Leadership is for you if …

• You aspire to leadership, to making a positive difference, right where you are, in your authentic way.
• You are in a position where you must exercise influence to get things done — you have the position but must get things done with and through people (this applies to middle managers anywhere in the world).
• You appreciate management / leadership as an art, not a lifeless-do-it-by-the-numbers-only activity.
• You are ready for easy-to-relate-to and non-threatening images of effective leaders, making a fearless difference.
• You are ready to see yourself, your style and your interactions as significant, too.

The leaders profiled in the book include a multicultural mix. Each style has examples of leaders who used the style, information about what makes each style work and the situations in which that style is likely to be effective, plus recommended reading / developmental activities. For every style, there are male and female examples. Everyday work leaders round out the role models provided from historical and political areas.

Reference is made to Mihalyi Csikszentmihalyi’s research on Flow with geniuses, Aikido Master Thomas Crum’s approach to managing conflict, Margaret Wheatley’s insights from Leadership and the New Science, Dan Goleman’s work on Emotional Intelligence, and Joyce Fletcher’s gender-based research on Invisible Work and Relational Practice.

Profiles include Dona Fela, Michael Jordan, Madame CJ Walker, Sun Tzu, Margaret Cho, Einstein, Hopi Spider Woman, Tony Dungy, Byron Katie, Mahatma Gandhi, Mother Teresa, Cleopatra, Mary Magdalene, Jack Welch, Elizabeth Vargas, Machiavelli’s Prince, Bayard Rustin, Bill Clinton, Alexander the Great, Mary Parker Follett, Princess Diana, Cesar Chavez, Sargent Shriver, Martin Luther King, Jr. and Confucius.

Purchase Dance of Leadership eBook.

The Dance of Leadership eBook defines leadership, provides an overview of leadership research themes (trait theory, development theory, situational leadership theory, transactional-transformational leadership), differentiates between leading and managing, shares the style assessment and profile, addresses FAQs about leadership styles, and explores each of the five styles in detail.

Dance of Leadership is for you if …

• You aspire to leadership, to making a positive difference, right where you are, in your authentic way.
• You are in a position where you must exercise influence to get things done — you have the position but must get things done with and through people (this applies to middle managers anywhere in the world).
• You appreciate management / leadership as an art, not a lifeless-do-it-by-the-numbers-only activity.
• You are ready for easy-to-relate-to and non-threatening images of effective leaders, making a fearless difference.
• You are ready to see yourself, your style and your interactions as significant, too.

The leaders profiled in the book include a multicultural mix. Each style has examples of leaders who used the style, information about what makes each style work and the situations in which that style is likely to be effective, plus recommended reading / developmental activities. For every style, there are male and female examples. Everyday work leaders round out the role models provided from historical and political areas.

Reference is made to Mihalyi Csikszentmihalyi’s research on Flow with geniuses, Aikido Master Thomas Crum’s approach to managing conflict, Margaret Wheatley’s insights from Leadership and the New Science, Dan Goleman’s work on Emotional Intelligence, and Joyce Fletcher’s gender-based research on Invisible Work and Relational Practice.

Profiles include Dona Fela, Michael Jordan, Madame CJ Walker, Sun Tzu, Margaret Cho, Einstein, Hopi Spider Woman, Tony Dungy, Byron Katie, Mahatma Gandhi, Mother Teresa, Cleopatra, Mary Magdalene, Jack Welch, Elizabeth Vargas, Machiavelli’s Prince, Bayard Rustin, Bill Clinton, Alexander the Great, Mary Parker Follett, Princess Diana, Cesar Chavez, Sargent Shriver, Martin Luther King, Jr. and Confucius.

Introduction to Dance of Leadership.

Purchase the audio format of Dance of Leadership (mp3 files; zipped folder). Folder includes a companion workbook in PDF format. Folder includes a companion questionnaire in PDF format.

In this abridged 72-minute summary of the five leadership styles from the Dance of Leadership book, you will review leadership research streams, understand your likely style profile and hear descriptions of the energy and situations appropriate for each of the five Dance of Leadership styles — Flowing, Staccato, Chaos, Lyrical, and Stillness.

Each style also has a short profile of multi-dimensional leaders who demonstrated that style. Leaders profiled on this audio are Dona Fela, Michael Jordan, Madame CJ Walker, Sun Tzu, Margaret Cho, Einstein, Hopi Spider Woman, Sargent Shriver, Byron Katie and Gandhi. The audio is Dr. Robin’s voice.

Audio Tracks:

01	Introduction	11	Lyrical Leaders
02	Leadership Research Streams	12	Stillness Style
03	Style Assessment	13	Stillness Leaders
04	Flowing Style	14	Style Profile
05	Flowing Leaders	15	Flowing Leadership Situations
06	Staccato Style	16	Staccato Leadership Situations
07	Staccato Leaders	17	Chaos Leadership Situations
08	Chaos Style	18	Lyrical Leadership Situations
09	Chaos Leaders	19	Stillness Leadership Situations
10	Lyrical Style	20	Review

Purchase Empowered Leadership in paperback on Amazon HERE.

Chapters

1	LTQ Intro	7	SMARTER Goals
2	LTQ Questions	8	Scoring Trust
3	Scoring Authority	9	Betrayal-Violating VABEs
4	Decision Making Biases	10	Multicultural Trust Issues
5	Scoring Competence	11	Summary
6	Achievement vs. Perfectionism

Achievement vs. Perfectionism Video

Perfectionism sucks! It sucks the life out of your team. It sucks out your joy and health. How can you shift from deadly perfectionism to effective achievement orientation? Dr. Robin gives you a counter-intuitive tip, the DONE LIST, to help you do just that in this short video.

Purchase the Empowered Leadership eBook.

Chapters

1	LTQ Intro	7	SMARTER Goals
2	LTQ Questions	8	Scoring Trust
3	Scoring Authority	9	Betrayal-Violating VABEs
4	Decision Making Biases	10	Multicultural Trust Issues
5	Scoring Competence	11	Summary
6	Achievement vs. Perfectionism

The Leadership Trait Questionnaire (LTQ) is also available to take free online HERE.

The online Leadership Trait Questionnaire (LTQ) covers three areas:

SECTION A:
Authority Quotient — your propensity to use your decision-making ability and seek position power.

SECTION C:
Competence Quotient — your propensity to seek out and complete tasks to high standards.

SECTION T:
Trust Quotient — your propensity to relate to others in ways that gain their confidence.

There are 33 questions in this survey. When you finish the survey, the results will be available to you immediately. Be sure to save and print your results. Dr. Robin is no longer doing research with this survey. She does not collect, nor save, any results.

The audio version contains all the information in the Empowered Leadership handbook. Be sure to complete the Leadership Trait Questionnaire (LTQ) included in the zipped folder before listening to Track 3. The audio will also provide scoring instructions and interpretation.

Runtime — 59 minutes

Purchase the audio format of Empowered Leadership (mp3 files; zipped folder). Folder includes a companion questionnaire in PDF format.

Audio Tracks:
1	LTQ Preface	8	SMARTER Goals
2	LTQ Introduction	9	Scoring Trust
3	LTQ Questions	10	Betrayal-Violating VABEs
4	Scoring Authority	11	Multicultural Trust Issues
5	Decision Making Biases	12	Summary
6	Scoring Competence	13	Conclusion
7	Achievement vs. Perfectionism

The Inclusive Leader workbook covers the material used in Dr. Robin’s 10-session course. The tone and style of her workbook is deliberately practical and informal, in keeping with her style. See the Table of Contents below for topics covered.

$19.95 – Purchase Checkout Added to cart

 

How to Become an Inclusive Leader Workbook | Table of Contents
WELCOME		2
INTRODUCTION		4
	Pit Story | Path | Definitions | From Me to We: I.N.C.L.U.D.E. | Reflection
INCLUSION		12
	Six Soft Skills | Kudos | Learning | SMARTER Goals | Inclusion in Action
NERVE		25
	Definition | Intent | Key Points | Courage | R.O.B.I.N. Conversations
CULTURAL COMPETENCE		31
	Definitions | Culture | Categories | Cultural Competence Questionnaire (CCQ) | Motivation | Knowledge | Cultural Communication Styles | Strategies | Takeaways | CCQ Interpretation
LISTENING		66
	Definition | Intent | Key Points | Intro to Skill | Questions = Power Play | Why People Talk | Research: Psychological Safety | Key Takeaways | Listen to Self Small Tweak – Big Impact
{UNCONSCIOUS} BIAS MITIGATION		77
	Goals | Definition |Research | IAT | Micro-Aggressions | Typical Blind Spots | Program Design | Mitigating {Unconscious} Bias | Unhooking | Recovery
DIVERSITY		97
	Definition | Benefits | Dimensions | Social Identity | Target Strategies | Covering | Addressing | D&I Pitfalls | Best Practices re: D&I Management | White Fragility | Key Concepts
EMPOWER		115
	Definition | Authority Questionnaire | Ethical Decision-Making Questions | Competence Questionnaire | Achievement v. Perfectionism | Trust | Multi-Dimensional Trust Questionnaire | Communication-Based Trust | Character-Based Trust | Competence-Based Trust
CONCLUSION		140
ABOUT THE AUTHOR		143

 

Contact Dr. Robin HERE for tailoring parameters, pricing and scheduling for an online Zoom course.

Sample Course Design
Pre-Work	Intro	T-E-A	T-E-A	T-E-A	T-E-A
Inclusion in Action eLearning	1. Inclusion in Action Q&A – Conflict 101 – Intent / Impact	3. Kudos / Feedback	5. Diversity Strategies / Covering	7. Cultural Competence	9. Empower – Engage
	2. IL Model – Soft Skills: Solutions, Listening, Learning / Cycle of Inference	4. Listening Circle (Micro-Aggressions Video)	6. Unconscious Bias Mitigation	8. Cultural Competence (continued)	10. Trust / Stability / Compassion / Hope
T-E-A Session	Discuss and Commit to Trying One of the Nine Techniques or Soft Skills	Discuss and Commit to Kudos Practice / Done List / MA Response	Share SI Info with Group / UB Mitigation Commitment	Share Intercultural Interaction Strategies – CCQ commitment	Closing / Accountability Partner
Homework	Robin Johnson Videos: Psych Safety, Dweck, Maber	White Fragility / Race in America / Ouch! Silence	Cultural Competence Questionnaire	Authority Q; Competence Questionnaire; Multi-Dimensional Trust Questionnaire

Detailed Description of the I.N.C.L.U.D.E. Competencies
I	Inclusion is about modeling behaviors such as giving effective feedback, creating and sustaining psychological safety, double-loop learning, and S.M.A.R.T.E.R. goals. It is also being willing and able to interrupt dissing behaviors that make the work environment toxic.
N	Nerve is about bracing oneself mentally to face a demanding situation; summoning the courage and making sure you’re in the right frame of mind to deal with the issues at hand.
C	Cultural Competence is your attitude – behavior, thoughts and feelings – towards cultural similarities and differences. And I define Culture broadly to include all the dimensions of diversity currently relevant in our workplaces today. Developing Cultural Competence is a process. It starts with Motivation for intercultural interaction, followed by Knowledge about other cultures, then effective Strategies for intercultural engagement and Behavioral Adaptation during intercultural interactions. We start the process of becoming more culturally competent by having you assess your cultural competence using a well-established, research-based tool.
L	Listening – called Transformational Listening in my system, builds trust and creates psychological safety. I teach a number of tweaks to listening that increase your efficacy.
U	Unconscious Bias Mitigation requires that you know what yours are, that you know your triggers, and you know how to mitigate rather than act from them. We all have biases. Intentional, inclusive leaders learn how to recognize them so they do not hijack interpersonal relationships or have bias in organizational systems / processes that cause unintended consequences.
D	Diversity and Inclusion go together. I do not go into basic diversity training issues. I do provide insights about diversity-based social identity protection strategies – including White Fragility.
E	Empowerment is an overlapping construct that includes Authority (delegate it); Competence (develop it); and Trust (give it). The Leadership Trait Questionnaire and Multi-Dimensional Trust Questionnaire provide insight and suggestions for being more empowering and encouraging more engagement from your team members.

 

Dr. Robin’s Reminder
Don’t Be a J.E.R.K. Manager is one of Dr. Robin’s Reminders — short audios tracks that summarize information from longer formats. They provide a convenient way to remember and share core concepts. Purchase the Mp3.

Runtime — 10 minutes

Audio Tracks:

1	J — Jam Ideas	3	R — Retaliate
2	E — Embarrass	4	K — Kiss Up

Listening

 

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Transformational Listening

The Transformational Listening Mp3 is available for download now. This Mp3 is one of Dr. Robin’s Reminders — short audios tracks that summarize information from longer formats. They provide a convenient way to remember and share core concepts. Purchase the Mp3.

Runtime — 20 minutes

Audio Tracks:

01	Introduction	05	Talker’s Agendas
02	Ancient Chinese Character	06	Listening Benefits
03	Questions?	07	Conclusion
04	Listener’s Mindsets

The Developmental Networking and Mentoring workbook contains 77 pages. It includes ideas for initiating, cultivating and redefining the mentor-mentee relationships, information about best practices in mentoring, and challenges / strategies for cross-diversity-dimension mentoring.

Also, there are a number of worksheets and tools included for you to apply the concepts.

The Six Secret Soft S.K.I.L.L.S. Workbook (77 pages): Practical, research-based suggestions for developing people-skills that will transform your work (and home) relationships.

The tone and style of this workbook is deliberately practical and informal, in keeping with Dr. Robin’s teaching style. She provides resource links, additional reading in the appendices, and some references — including internet videos — for additional learning.

Joel Lesko of Sunshower Learning, and Dr. Robin have partnered to create an eLearning program for her popular Six Secret Soft S.K.I.L.L.S. workshop.

The modular design includes videos introducing each of the six soft skills, interactive tools for exploring each of the skills, links to videos and research providing more learning, check-your-knowledge quizzes for each skill plus an optional final quiz, a downloadable workbook, and answers to frequently-asked questions about the six soft skills.

It can be used as a stand-alone program, as an introduction to this content, or as a reminder after participants have gone through a live Six Secret Soft S.K.I.L.L.S. program. The eLearning workshop takes at least 90 minutes to complete.

Please note: The workbook included with the eLearning program is different from the workbook you can purchase directly from this site.

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To review the Six Secret Soft S.K.I.L.L.S. eLearning course, contact Joel Lesko, the producer of the course, HERE or call Joel at (888) 723-8517

Dr. Robin’s Reminder
Dr. Robin’s Reminders are short audios tracks that summarize information from longer formats. They provide a convenient way to remember and share core concepts.
Runtime — 18 minutes

Audio Tracks:

01	S — Solution Seeking | Value people with answers and a process for finding solutions
02	K — Kudos | Motivation research says best Kudos:Constructive Criticism ratio is 3:1
03	I — Inclusion | Using names with contributions is high-leverage inclusive behavior
04	L — Listening | Meta-competency to demonstrate respect, balance communication styles, learn fast
05	L — Learning | From different perspectives is core benefit of diversity
06	S — S.M.A.R.T.E.R. Goals | Specific, Measured, Actionable, Results-Oriented, Timed, Engaging, Reinforced
07	Conclusion

The Gamma Project Team video case is a multicultural team interacting over a 5.5 minute time period. Dr. Robin uses this case to help participants observe effective and ineffective behaviors within a work context. Her debriefs can focus diagnosing which of the soft / relationship skills the characters did not use, and which ones they could use (and why) to be a more effective team. It is a great way to help participants understand the power of the soft-skills.

Please contact Dr. Robin HERE to arrange a private preview of the Gamma Project Team video if your organization is considering a professional development program where observing a multicultural work group followed by soft skill development for participants would add to the learning experience.

Six Soft S.K.I.L.L.S. Overview

Click HERE to purchase Multicultural Teams on Amazon.

Dr. Robin’s Multicultural Teams eBook and audio programs explain how to design and manage your multicultural team well, and how to create and sustain a learn-from differences environment. The content is the same — only the media differ. They both provide practical suggestions from research on how to design your team for success, and how to leverage diverse perspectives within your team to maximize creative problem-solving.

Specifically …

• A clear, motivating focus that requires team members to engage in conversation about why the mission is important strategically to the organization and personally to them.
• An understanding of how important designing the team well is, while knowing how to make the right intervention into the group process at the right time.
• Metrics that measure output, learning and satisfaction.
• The right degree of empowerment and the right type of team given your task and members’ skills.
• The soft-skills tool kit every manager needs to maximize learning on the team.
  • Transformational listening skills (not just active listening)
  • Inclusive behaviors, particularly connecting names with ideas to encourage participation
  • Giving timely, specific, culturally-competent feedback to motivate progress towards goal achievement
  • Minority influence strategies to make all contributions count, avoid dis’ing, and keep groupthink at bay
  • Communication skills to move from conflict to collaboration

Click HERE for the Multicultural Teams eBook table of contents. Click HERE to purchase Multicultural Teams on Amazon.

Dr. Robin’s Multicultural Teams eBook and audio programs explain how to design and manage your multicultural team well, and how to create and sustain a learn-from differences environment. The content is the same — only the media differ. They both provide practical suggestions from research on how to design your team for success, and how to leverage diverse perspectives within your team to maximize creative problem-solving.

Specifically …

• A clear, motivating focus that requires team members to engage in conversation about why the mission is important strategically to the organization and personally to them.
• An understanding of how important designing the team well is, while knowing how to make the right intervention into the group process at the right time.
• Metrics that measure output, learning and satisfaction.
• The right degree of empowerment and the right type of team given your task and members’ skills.
• The soft-skills tool kit every manager needs to maximize learning on the team.
  • Transformational listening skills (not just active listening)
  • Inclusive behaviors, particularly connecting names with ideas to encourage participation
  • Giving timely, specific, culturally-competent feedback to motivate progress towards goal achievement
  • Minority influence strategies to make all contributions count, avoid dis’ing, and keep groupthink at bay
  • Communication skills to move from conflict to collaboration

Click HERE for the Multicultural Teams eBook table of contents.

Dr. Robin’s Multicultural Teams handbook and audio programs explain how to design and manage your multicultural team well, and how to create and sustain a learn-from differences environment. The content is the same — only the media differ. They both provide practical suggestions from research on how to design your team for success, and how to leverage diverse perspectives within your team to maximize creative problem-solving.

Specifically …

• A clear, motivating focus that requires team members to engage in conversation about why the mission is important strategically to the organization and personally to them.
• An understanding of how important designing the team well is, while knowing how to make the right intervention into the group process at the right time.
• Metrics that measure output, learning and satisfaction.
• The right degree of empowerment and the right type of team given your task and members’ skills.
• The soft-skills tool kit every manager needs to maximize learning on the team.
  • Transformational listening skills (not just active listening)
  • Inclusive behaviors, particularly connecting names with ideas to encourage participation
  • Giving timely, specific, culturally-competent feedback to motivate progress towards goal achievement
  • Minority influence strategies to make all contributions count, avoid dis’ing, and keep groupthink at bay
  • Communication skills to move from conflict to collaboration

Audio Tracks:

I	Design For Success In 5 Step		II	Five Skills That Leverage Diversity
01	Introduction		01	Five Interlocking Skills — Mission
02	Defining Teams		02	Inclusion
03	Multicultural Teams Research		03	Minority Influence
04	Maximizing Teams Five Steps		04	Accountability — High Expectations
05	Mission		05	Feedback
06	Design for Success		06	Giving Feedback
07	Understand Group Development		07	Giving Feedback Example
08	Consensus Decision Making		08	Receiving Feedback
09	Motivating Metrics		09	Collaborative Behaviors
10	Mark Progress		10	Conflict Behaviors
11	Four Team Types		11	Adding Culture
			12	Conflict to Collaboration
			13	Conclusion